Privacy Policy

1. PRIVACY POLICY

Saba Remedies — Website & Mobile Application

Effective Date: 27 August 2026
Last Updated: 27 August 2026

At Saba Remedies, we understand that when you use our website or mobile application, you are trusting us with your personal information. We take that responsibility seriously.

This Privacy Policy explains what information we collect, why we need it, how we use it, when we may share it, and the choices available to you.

This policy applies to the Saba Remedies website, mobile application and related online services.

1. Who We Are

Saba Remedies provides healthcare, wellness and related products through its online platform and associated services.

In this policy, “Saba Remedies”, “we”, “us” and “our” refer to Saba Remedies.

Website: https://sabaremedies.com
Email: info@sabaremedies.com

2. Information You Provide to Us

Depending on how you use our services, we may receive information such as:

• Your name
• Mobile number
• Email address
• Billing address
• Delivery address
• Account information
• Order details
• Product and purchase history
• Information submitted through enquiry forms
• Consultation information
• Feedback, reviews or messages you send us

We collect this information because we need certain details to provide our services, process orders and communicate with you.

3. Information About Your Orders

When you purchase something from Saba Remedies, we may keep information relating to the order, including:

• Order number
• Products purchased
• Quantity
• Order value
• Delivery address
• Payment status
• Transaction/reference information
• Order and delivery status

This allows us to process your order, arrange delivery, answer questions and maintain appropriate transaction records.

4. Payment Information

Payments may be handled by authorised third-party payment providers.

Saba Remedies does not ask customers to share confidential information such as UPI PINs, banking passwords, ATM PINs or card security credentials through email, WhatsApp or ordinary customer-support conversations.

The payment provider may process payment information according to its own privacy policy and terms.

5. Consultation and Health Information

If you use a consultation service or voluntarily provide health-related information, you may share information such as symptoms, health concerns, medical history or other information relevant to your consultation.

We understand that health-related information can be sensitive.

We use such information only where reasonably necessary to provide or facilitate the service you have requested, communicate with you about the consultation, maintain appropriate records and meet applicable legal obligations.

Please provide only information that is relevant to the service you are requesting.

6. Information From the Mobile App

When you use the Saba Remedies mobile application, certain technical information may be processed to make the app work properly.

Depending on the features you use and the permissions you grant, this may include:

• Device type
• Operating system
• App version
• IP address
• Device or application identifiers
• Crash and diagnostic information
• Notification-related information
• Technical and usage information

The application may request access to certain device features where necessary for a particular function.

You can manage available permissions through your device settings.

7. How We Use Your Information

We may use your information to:

• Create and manage your account
• Process and fulfil orders
• Arrange deliveries
• Process payments through authorised providers
• Provide customer support
• Respond to enquiries
• Arrange consultations
• Send order and delivery updates
• Send important service notifications
• Improve our website and mobile application
• Understand and improve our services
• Detect fraud, misuse or security problems
• Maintain business and transaction records
• Meet legal and regulatory requirements

We will not knowingly use your personal information for an unrelated purpose without an appropriate legal basis or notice where required.

8. Promotional Communications

If you have opted in to receive promotional communications, we may send information about:

• New products
• Offers
• Services
• Wellness information
• Saba Remedies updates

You can ask us to stop promotional communications at any time by contacting info@sabaremedies.com.

You may still receive essential communications relating to an existing order, account, payment, delivery or consultation.

9. When We Share Information

We do not sell your personal information as a business activity.

We may share limited information with service providers where it is reasonably necessary to operate Saba Remedies and provide services to you.

These may include:

• Payment providers
• Delivery and logistics partners
• Hosting and cloud providers
• Website and application service providers
• Communication providers
• Technical-support providers
• Security and analytics providers
• Consultation or healthcare service providers where required for a service you request
• Professional advisers
• Government or law-enforcement authorities where required by law

We aim to provide only the information reasonably required for the relevant purpose.

10. Cookies

Our website may use cookies and similar technologies to:

• Keep the website functioning
• Remember preferences
• Maintain login sessions
• Maintain shopping-cart information
• Understand website usage
• Improve performance
• Detect security issues

Please see our Cookie Policy for more information.

11. Keeping Your Information Safe

We take reasonable technical and organisational steps to protect your information from unauthorised access, misuse, loss, alteration or disclosure.

However, no internet-based service can guarantee complete security.

If we become aware of a personal-data incident requiring action under applicable law, we will take appropriate steps.

12. How Long We Keep Information

We retain information only for as long as reasonably necessary for the purpose for which it was collected, including:

• Providing services
• Completing transactions
• Maintaining business records
• Resolving disputes
• Preventing fraud
• Meeting legal, accounting or regulatory requirements

When information is no longer required, it may be deleted, anonymised or securely disposed of, subject to applicable requirements.

13. Your Privacy Choices

Subject to applicable law, you may have the right to:

• Ask about the personal information we hold about you
• Request correction of inaccurate information
• Request deletion where permitted
• Withdraw consent where consent is the basis for processing
• Opt out of promotional communications
• Raise a privacy-related complaint

Please contact:

Email: info@sabaremedies.com

We may need to verify your identity before processing certain requests.

14. Account Deletion

If you have created an account and want to close it, you may request account deletion through the available account settings in the application or by contacting us.

Some information may need to be retained where required by law or reasonably necessary for legitimate purposes such as accounting, fraud prevention, dispute resolution or regulatory compliance.

15. Children's Privacy

Our services are not intentionally designed to collect personal information from children without appropriate parental or guardian involvement where required by law.

If you believe a child has provided personal information to us improperly, please contact us.

16. Third-Party Websites

Our website or app may contain links to third-party websites or services.

Those third parties may have their own privacy practices and policies. We recommend reviewing their policies before providing information directly to them.

17. Changes to This Policy

We may update this Privacy Policy when our services, technology, business practices or applicable legal requirements change.

The latest version will always be made available on our website.

18. Contact Us

Saba Remedies
Masjid Noor, Pahadi Shareef, Mamadpally Road Beside,
Hyderabad, Telangana – 500005, India

Email: info@sabaremedies.com
Phone: +91-9440059951 / +91-9491652593 / 040-24442555

For privacy matters, please write “Privacy Request” in the subject line.