Return & Refund Policy

 RETURN & REFUND POLICY

 

We want every Saba Remedies customer to receive the correct product in proper condition.

Because some of our products may be medicines, healthcare or personal-use products, certain returns require special handling.

1. When to Contact Us

Please contact us as soon as reasonably possible if:

• You received the wrong product
• Your product arrived damaged
• The product appears defective
• The product is materially different from what you ordered
• There is another genuine problem with your order

For damaged, incorrect or defective orders, we recommend contacting us within 48 hours of delivery.

2. Products That May Not Be Returnable

Depending on the product and applicable requirements, certain products may not be eligible for return after delivery, opening or use.

This can include products such as:

• Medicines
• Opened healthcare products
• Personal-care products
• Products requiring special storage
• Products that cannot safely be resold after opening

However, this does not remove applicable consumer rights relating to defective, damaged, incorrect or materially misrepresented products.

The Consumer Protection (E-Commerce) Rules specifically address circumstances where an inventory e-commerce entity cannot refuse an applicable return/refund for defective, deficient, spurious or materially misdescribed goods, subject to the rules.

3. Information We May Request

To investigate your request, we may ask for:

• Order number
• Product photographs
• Packaging photographs
• Description of the problem
• Delivery information

Please retain the original packaging until the matter is resolved.

4. Refunds

If a refund is approved, we will normally process it through the original payment method where possible.

The time taken for the amount to appear in your account may depend on your bank or payment provider.

5. Refund for an Unfulfilled Order

If we are unable to fulfil an order after receiving payment, the applicable amount will be refunded.

6. Return Requests

Submitting a return request does not automatically guarantee a refund.

We will review the circumstances and determine the appropriate resolution in accordance with applicable law and this policy.

7. Contact

Email: info@sabaremedies.com
Phone: +91-9440059951 / +91-9491652593 / 040-24442555

Please include your order number.